Moment of Truth- Greetings

Create an image of a friendly customer service representative smiling and engaging with a diverse group of customers in a welcoming retail environment.

Moment of Truth: Customer Interaction Quiz

Test your knowledge on the essential aspects of customer service interactions with our "Moment of Truth" quiz! This quiz is designed to help you refine your greeting techniques and customer engagement skills to create positive experiences.

7 multiple choice questions
Learn the best practices in customer service
Improve your interpersonal communication skills

7 Questions2 MinutesCreated by EngagingService2023

When a customer is in view, smile and greet within ____ seconds / ____ feet after walking through the door (be genuine).

1 second / 1 foot

3 seconds / 3 feet

60 seconds / 60 feet

5 seconds / 5 feet

Always make _____ contact and be attentive when assisting a customer.

Hand

Shoulders, knees, and toes

Telekenetic

Eye

When the customer approaches your desk/station ask "How may I help you?" Make sure to call the customer by ______ at least once during your interaction.

Telephone

Sir / Ma'am

Name

"Boss" or "Chief"

Listen to needs and ask __________ - ___________ questions to better assist the customer.

Relationship-advice

Open-ended

Simple-understandable

Long-winded

After completing the transaction(s), always ask, "How else may I ____ you today?"

Contact

Enlighten

Make you smile

Help

If no other help is required, ________ the customer for their business, use their name, provide a business card, and walk them to the door, when appropriate.

High five

Scare

Thank

Ask

Moment of Truth- Greetings

Moment of Truth: Customer Interaction Quiz

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