Survey Maker Survey Templates Contact Privacy & Security

MassVax Refresher

A vibrant illustration depicting a COVID-19 vaccination scene in a public health setting, with diverse individuals engaging with healthcare workers, highlighting themes of community and health awareness.

MassVax Refresher Quiz

Test your knowledge on the MassVax program with our engaging quiz! Perfect for anyone looking to refresh their understanding of vaccination protocols and assistance in Massachusetts.

Key Features:

10 Multiple Choice Questions
Instant Feedback on Your Answers
Learn Important Information About MassVax

10 Questions2 MinutesCreated by HelpingHand202

Which is the phone number for MassOptions?

1-800-555-4545

1-800-243-4636

1-800-243-5463

1-800-555-5454

We need to answer calls within ____ seconds.

30 Seconds

8 Seconds

60 Seconds

None of the Above

After making the appointment for the caller we must always ask which of the following?

"Will you need help with your car's extended warranty?"

"How will you be paying?"

"Do you have transportation to your appointment?"

"Do you have anymore questions for me?"

If a caller states, "I have already gotten the first dose at the Reggie Lewis Center I have contacted them about trying to make the 2nd dose but I can't get a hold of anyone," What would you do next?

Inform them that we don't assist with it and inform to call location again.

Inform someone and screen share then transfer to 2nd dose

Try calling the Reggie Lewis center yourself

Inform them it's no problem and use Vaxfinder to book their 2nd dose for them.

A caller asks "If I work in Mass but live in Rhode Island can I still enter in the MassVax give away?"

Yes, of course

No, you must be a lawful, permanent Massachusetts resident to be eligible to enter the drawing

Which of the following is the opening greeting?

Thank you for calling, my name is (your name) and how can I assist you today?

Thank you for calling Maximus, my name is (your name) how can I assist you today?

Welcome to the COVID-19 Vaccine Resource Line. My name I (your name). Can I start by getting your Date of Birth?

Welcome to the COVID-19 Vaccine Resource Line. My name is (Your name). May I have your name please?

Once you have a translator on the line what should you ask the caller?

"Do I have permission to discuss your information with the interpreter on the line?"

Say nothing continue the call

Say nothing and drop off the call

"Do you have transportation to your appointment"

What's the Client ID number for Lionbridge?

3428 9437

3428 4973

4382 9437

4382 4973

What would be the Contact Reason & Actions be if a callers date of birth is 04/16/1958, and they have Cancer, and Asthma, and has made an appointment at CVS for 06/23/2021 at 12:30 pm and the second dose for 07/14/2021 at 12:30 pm.

Contact Reason: 75+ Action: Appointment Scheduled at Mass VAX Site

Contact Reason: General Public Action: Appointment Scheduled at a Retail Pharmacy - TASK REQUIRED

Contact Reason: 18-64 with 2+ Co - morbidities Action: Appointment Scheduled at a Retail Pharmacy - TASK REQUIRED

Contact Reason: Dropped/Short Call Action: Unable to Provide assistance

How many days after the J&J vaccine will the caller be considered "fully vaxed"?

7 Days

14 Days

21 Days

28 Days

{"name":"MassVax Refresher", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Test your knowledge on the MassVax program with our engaging quiz! Perfect for anyone looking to refresh their understanding of vaccination protocols and assistance in Massachusetts.Key Features:10 Multiple Choice QuestionsInstant Feedback on Your AnswersLearn Important Information About MassVax","img":"https:/images/course8.png"}