MassVax Refresher
MassVax Refresher Quiz
Test your knowledge on the MassVax program with our engaging quiz! Perfect for anyone looking to refresh their understanding of vaccination protocols and assistance in Massachusetts.
Key Features:
- 10 Multiple Choice Questions
- Instant Feedback on Your Answers
- Learn Important Information About MassVax
Which is the phone number for MassOptions?
1-800-555-4545
1-800-243-4636
1-800-243-5463
1-800-555-5454
We need to answer calls within ____ seconds.
30 Seconds
8 Seconds
60 Seconds
None of the Above
After making the appointment for the caller we must always ask which of the following?
"Will you need help with your car's extended warranty?"
"How will you be paying?"
"Do you have transportation to your appointment?"
"Do you have anymore questions for me?"
If a caller states, "I have already gotten the first dose at the Reggie Lewis Center I have contacted them about trying to make the 2nd dose but I can't get a hold of anyone," What would you do next?
Inform them that we don't assist with it and inform to call location again.
Inform someone and screen share then transfer to 2nd dose
Try calling the Reggie Lewis center yourself
Inform them it's no problem and use Vaxfinder to book their 2nd dose for them.
A caller asks "If I work in Mass but live in Rhode Island can I still enter in the MassVax give away?"
Yes, of course
No, you must be a lawful, permanent Massachusetts resident to be eligible to enter the drawing
Which of the following is the opening greeting?
Thank you for calling, my name is (your name) and how can I assist you today?
Thank you for calling Maximus, my name is (your name) how can I assist you today?
Welcome to the COVID-19 Vaccine Resource Line. My name I (your name). Can I start by getting your Date of Birth?
Welcome to the COVID-19 Vaccine Resource Line. My name is (Your name). May I have your name please?
Once you have a translator on the line what should you ask the caller?
"Do I have permission to discuss your information with the interpreter on the line?"
Say nothing continue the call
Say nothing and drop off the call
"Do you have transportation to your appointment"
What's the Client ID number for Lionbridge?
3428 9437
3428 4973
4382 9437
4382 4973
What would be the Contact Reason & Actions be if a callers date of birth is 04/16/1958, and they have Cancer, and Asthma, and has made an appointment at CVS for 06/23/2021 at 12:30 pm and the second dose for 07/14/2021 at 12:30 pm.
Contact Reason: 75+ Action: Appointment Scheduled at Mass VAX Site
Contact Reason: General Public Action: Appointment Scheduled at a Retail Pharmacy - TASK REQUIRED
Contact Reason: 18-64 with 2+ Co - morbidities Action: Appointment Scheduled at a Retail Pharmacy - TASK REQUIRED
Contact Reason: Dropped/Short Call Action: Unable to Provide assistance
How many days after the J&J vaccine will the caller be considered "fully vaxed"?
7 Days
14 Days
21 Days
28 Days
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