1st quiz: Part 1 (Chapter 1)

An engaging and vibrant illustration depicting quality management concepts, including elements like graphs, happy workers, and quality control symbols, set in a modern office environment.

Quality Management Quiz

Welcome to the Quality Management Quiz! This quiz is designed to test your knowledge on the principles and practices of quality management and its impact on productivity. Dive into the world of quality assurance and discover how critical it is for success in business.

Learn about historical experiments in employee productivity
Test your understanding of quality definitions
Explore concepts from renowned experts in the field

11 Questions3 MinutesCreated by ImprovingMind203

The Hawthorne experiments in the late_______ showed how worker productivity could be impacted by participation.

What year when W. Edwards Deming taught methods for statistical analysis and control of quality to Japanese engineers and executives

�No quality, no sales. No sales, no profit. No profit, no _______.

A product or services is of good quality if it meets the needs and expectations of the customer

Activities by which principles are implemented

Another term for cause-and-effect diagram.

Defined as “any primary or complementary activity that does not directly produce a physical product – that is, the non-goods part of the transaction between buyer (customer) and seller (provider).”

Global Responsibility : a hospitality and tourism organization must be aware of its local decisions on a global perspective. As they say, _____________”.

He defined product quality as"fitness for use" as viewed bythe customer.

He defines quality as full and perfect conformance to the customers' requirements.

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