D047 Unit 9 Quiz

A beautiful healthcare team collaborating in a bright, modern hospital environment, with a focus on communication and care coordination, showcasing diverse professionals discussing patient care plans.

Performance Management and Care Coordination Quiz

Test your knowledge on performance management, care coordination, and effective communication strategies in healthcare settings. This quiz is designed to enhance your understanding of essential concepts that improve patient care and team collaboration.

Multiple choice questions
Focus on real-world applications
Suitable for healthcare professionals and students

15 Questions4 MinutesCreated by ManagingTeam007

A specific set of activities that ensure organizational goals are effectively met.

Care Coordination

Performance Management

Cross Training

Inclusion

Which are part of the performance management cycle?

Plan, act, track, review

Plan, implement, disperse, review

Act, plan, implement, disperse

Track, plan, implement, re-review

This occurs when when staff members are trained in departments outside their normal work area, so they can build new skills.

Professional development

Coordinating care

Cross-training

Performance management

Methods to address poor communication include the following (check all that apply)

Pinpoint critical areas of concern

Leverage sources of communication by identifying communication issues

Drive patient outcomes and accountability

Establish a baseline

All the above

A strategic planning method used in organizational settings to prioritize work needed to grow organizational structures.

SWOT

DNR

MRSA

VRE

What is the goal of care coordination?

To have an additional certification

To prevent medical errors and injuries for patients

To improve patient satisfaction

To have increased patient contact

Verbal communication that is loud, threatening, combative, and inappropriate (use of profanity)

Aggressive

Assertive

Passive

The ability to get your message across to multiple individuals and environments

Passive

Assertive

Aggressive

If you have a team meeting with an interprofessional team in healthcare. What is an important aspect to remember during the meeting?

Professional Communication

Make sure everyone contributes during the meeting

Do not speak out of turn

Turn your cellphone off

A care coordinator and a dietician are trying to help discharge the patient and send them home with tube feeding orders. There is a conflict in educating the patient and tension develops between team members. How could this be handled effectively?

By nonverbal communication

An effective conflict resolution plan will address major sources of contention and improve efficiency.

By taking more breaks

By written communication

For which reason should the care coordinator demonstrate professional behavior when interacting with a patient?

To establish trust and build confidence

To improve the relationship to their peer group

To increase patient satisfaction survey scores

To reduce the length of the appointment

This model focuses on care teams collaborating with residential/hospitalized patients and their providers

ACT

AWARE

TALK

An older patient with multiple health issues sees a primary care provider and several different specialists. In which way will effective communication affect the coordination of this patient’s care?

Increase safety

Increase cost

Eliminate hospitalization

Decrease provider visits

In striving to embody an organization’s mission during the referral process, the healthcare coordinator reflects on personal values. Which core value does this represent?

Power

Universalism

Self-directed

Benevolence

D047 Unit 9 Quiz

Performance Management and Care Coordination Quiz

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