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Kari's SRD Quiz

A visually engaging graphic representing account management processes, with icons of accounts, rules, and customer service interactions, in a modern and professional style.

Kari's SRD Knowledge Quiz

Test your understanding of SRD processes with Kari's quiz! This engaging quiz will assess your knowledge on various account types, processes, and rules that govern them.

Key Features:

15 thought-provoking questions
Multiple choice and fill-in-the-blank formats
Immediate feedback on your answers

15 Questions4 MinutesCreated by UnderstandingManager432

How many account types are there?

__________ can be modified only manually to "Pending to Close" by customer or CSR. Fill in the blank.

Pending

Active

The __________ shall provide a user the ability to make corrections according to business rules and to select more than one toll trip, fee or penalty to be corrected in a single operation.

The Twilio

BOS

Phone

Website

An Account Conversion is a ________ process.

Automatic

Manual

Long

Auto Replenish

True or False. There are 3 types of auto replenish?

True

False

Upon a failed ACH payment, if there is no secondary payment method in place, then it will make ___ attempts in accordance with NACHA rules.

Customer, NCOA, ROV lookup WA DOL, ROV lookup other, skip tracing and collections are sources of what?

Account

Address

Phone Acoounts

For returned mail (not for unpaid tolls, fees or an NOCP) the system will send a communication via what three ways? Select 3

Text

Phone

Website

Adding a License Plate can only be backdated up to _____ days, unless its a borrowed plate plate.

72 hours

3 days

2 days

48 hours

True or False? At any point of time, a given License Plate may be borrowed twice.

True

False

Pass request info will include: (Select 2)

Number of passes for each selected pass type

Mailing Address

Selection of payment method

The Twilio method

How many account flags are there?

Merging of 2 accounts requires both account holders and can be done by ____________.

Customer

CSR

Supervisor

Child

Can you make a payment on a closed account?

Yes

_________ _________ will entail running batch process, search/select accounts that may need to be closed.

The Twilio

Batch Process

Account Process

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