Kari's SRD Quiz
Kari's SRD Knowledge Quiz
Test your understanding of SRD processes with Kari's quiz! This engaging quiz will assess your knowledge on various account types, processes, and rules that govern them.
Key Features:
- 15 thought-provoking questions
- Multiple choice and fill-in-the-blank formats
- Immediate feedback on your answers
How many account types are there?
5
15
10
9
__________ can be modified only manually to "Pending to Close" by customer or CSR. Fill in the blank.
Pending
Active
Close
The __________ shall provide a user the ability to make corrections according to business rules and to select more than one toll trip, fee or penalty to be corrected in a single operation.
The Twilio
BOS
Phone
Website
An Account Conversion is a ________ process.
Automatic
Manual
Long
Auto Replenish
True or False. There are 3 types of auto replenish?
True
False
Upon a failed ACH payment, if there is no secondary payment method in place, then it will make ___ attempts in accordance with NACHA rules.
1
2
3
4
Customer, NCOA, ROV lookup WA DOL, ROV lookup other, skip tracing and collections are sources of what?
Account
Address
Phone Acoounts
For returned mail (not for unpaid tolls, fees or an NOCP) the system will send a communication via what three ways? Select 3
Email
Text
Phone
Website
Adding a License Plate can only be backdated up to _____ days, unless its a borrowed plate plate.
72 hours
3 days
2 days
48 hours
True or False? At any point of time, a given License Plate may be borrowed twice.
True
False
Pass request info will include: (Select 2)
Number of passes for each selected pass type
Mailing Address
Selection of payment method
The Twilio method
How many account flags are there?
22
16
23
17
Merging of 2 accounts requires both account holders and can be done by ____________.
Customer
CSR
Supervisor
Child
Can you make a payment on a closed account?
Yes
No
_________ _________ will entail running batch process, search/select accounts that may need to be closed.
The Twilio
Batch Process
Account Process
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