Customer Experience in France

Q1. What is your age?

Q2. Which country do you come from?

Q3. How many years have you been living in France?

Q4. In how many countries did you live in AS AN ADULT for MORE THAN 6 months BEFORE coming to France?

Q5. Please, name the countries you lived in

Q6. Thinking of telecom/mobile, banking, insurance, travel, online-shopping services etc., and excluding hospitality services (restaurants, hotels, bars), what is your overall impression of the customer experience you receive in France vs other countries you lived in?

Q7. What are the key reasons for your answer to Question 6?

Q8. As per your answer to Question 6, which company/ies led to your answer? (Please, name 1-3 companies whose experience influenced your answer to Question 6)

Q9. If you replied 'much worse' or 'worse' to Question 6, in which country did you have a much better overall experience as a customer?

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