Best Practices and Escalations

We reply to customers within 1 business day
True
False
Baby is due soon, the crib hasn't shipped yet and customer is panicking, what do you do first?
Let the customer know there's nothing we can do
Reach out to the Operations team to see if we can ship the crib earlier
Reach out to the Tech team to see if we can ship the crib earlier
Who do you contact if an influencer (with 300k followers or more) has an issue?
Gail
Gui
Alex
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