Superviso Quiz

What was 2 things the employee did that was correct when responding to the gentlemens complaint?

Everything was FREE!

Express post, on us.

Employee asked if the solution was okay with them.

Told them that she would confirm.

By letting the costumer vent, they allowed the costumer to get everything off their chest. Please match the following statements to the correct way you would deal with it.

A costumer has just complained that the food they have been given isn't cooked enough.

Go over yourself and ask them what they ordered. Once that has happened, apologies for the mistake and offer them a round of Beer or Wine

A table has complained that their food has not arrived yet after 30 minutes, you then find out that it has not been put through by the section waiter.

Offer the gentlement a complimentry beer or wine and ask them if they would like to have it remade or if their is another solution they would like to do instead.

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