Project Management Chapter 7 Review

Quality planning includes identifying which quality standards are relevant to the project and how to satisfy them:

Quality assurance involves a one time evaluation of project performance to ensure that the project will satisfy the relevant quality standards:

Quality control involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality:

Modern quality management does not require customer satisfaction but prefers prevention to inspection:

Genichi Taguchi key concept is that quality should be designed into the product and not inspected

Design of experiments is a quality technique that helps identify which variables have the most influence on the overall outcome of a process:

Benchmarking is a technique that can be used to generate ideas for quality improvements by comparing specific project practices to those of other projects within or outside the performing organization:

Quality audits are structured reviews that are normally conducted whenever a problem is encountered in a project:

Pareto diagrams are histograms that help identify and prioritize problem areas in a project:

In a software development life cycle project, testing would normally come at the end of the project:

Quality management deals with the following except:

Quality assurance:

Following the methods used in Japan for quality control, Japan has improved quality dramatically in the last thirty years. Which of the following is not one of the reasons for this improvement?

Fishbone diagrams are used to:

One of the fundamental belief of quality management is that quality:

The diagram which ranks defects in the order of frequency of occurrence, using a histogram to depict 100 percent of the defects is called a:

The main outputs of the quality control process are:

Which of the following is not a true statement about control charts?

Cost of quality is:

Maturity models are used to:

Project ____________________ management is implemented by means such as quality planning, control, assurance and improvement within the quality system.

In the quality management discipline, benefits ____________________ costs.

The project management team should have a working knowledge of ____________________ quality control.

Quality ____________________ is evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant standards.

Capability ____________________ model is a five-level model laying out a generic path to process improvement for software development in organizations.

Cost of _________________________ is taking responsibility for failures or not meeting quality expectations.

Cost of ____________________ is the cost of conformance plus the cost of nonconformance.

____________________ analysis is used in identifying the vital few contributors that account for most quality problems in a system.

User acceptance testing is a(n) ____________________ test performed by end users prior to accepting the delivered system.

____________________ cost is the cost of planning and executing a project so that it is error-free or within an acceptable error range.

Define quality and what is meant by stated and implied needs.

Who created fishbone diagrams, and what are they used for?

Which is better, 3 sigma, 4 sigma, 5 sigma, or 6 sigma?