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Guidelines for the Enrolment Staff to Improve Customer Satisfaction and Avoid Fraud

Generate an image of a professional office setting with an enrolment officer assisting a resident, with computer screens displaying forms and guidelines in the background.

Enrolment Best Practices Quiz

Test your knowledge on the guidelines for enrolment staff to improve customer satisfaction and avoid fraud. This quiz consists of 10 multiple-choice questions designed to ensure that you are well informed about the best practices in the enrollment process.

Understand the importance of accurate information.
Avoid common pitfalls that lead to fraud.
Ensure compliance with enrollment guidelines.

10 Questions2 MinutesCreated by CheckingTruth92

Operator can write his/her own Mobile Number should be mentioned in the Enrolment Client rather than the resident mobile number?

True

False

Should the Operator sign off any enrolment done by other Operator without checking?

Yes

Tampered Machine can be used to perform Enrolment/Update to earn money?

True

False

Resident should not be informed in case the Operator/Supervisor enters any information which is not mentioned on the Form

True

False

Blanck pages can also be used as PoI and PoA document in case required?

True

False

The scan copies of PoI and PoA can be kept in a separate folder by the Operator?

Yes

Operator/Supervisor can take photo of photo instead of the actual photo of the resident in case the resident request?

Yes

In case 6 years old resident request to perform Child Enrolment should this be allowed?

YES, as it is requested by the resident

No, as he/she is above 5 years in age

Both the options are incorrect

Which of the following is a valid PoI Document? (i) Driving Licience (ii) Voter ID (iii) Office ID (iv) Visiting Card

Both (i) and (ii)

Only (iii) and (iv)

Only I

None of the above

Operator/Supervisor should keep the Hard Copy of the PoI and PoA after the Enrolment is complete?

No hard copies should be kept

Yes hard copy should be kept safely

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