HOTELBEDS Quiz

Are cancellations allowed on HOTELBEDS bookings?

Full penalties are charged regardless of cancellation

Yes, cancellations are allowed by charging a $50 admin fee

Full penalties are charged within 7 days of departure

Hotelbeds allows a 1 hour grace period even on non-refundable rooms

To review cancellation penalties in TTS, the following steps should be taken:

Look in the notes

Cancellation penalties are noted in the History screen

Select FILE - Delete booking, then select "NO" when asked if you want to cancel the booking

Look in the pax by component

How are room requests (HFLR, KBED, 2BDS) added to HOTELBEDS bookings?

Add requests in TTS remarks

Submit a HOTELBEDS request via Trigger and note booking with Trigger number

Add notes to the file with requests

Email the Loyalty Team

Who is responsible for the HOTELBEDS program?

Pam Grundie

Caroline Doehler

Gina D'Amore

Heather Gerrard and Liz Hodge

Can the Worry Free Cancellation Waiver or the Platinum Worry Free plan be added on NRF (non-refundable) rooms?

No, the WF Waiver cannot be added to a NRF HOTELBEDS booking

Yes, the WF Waiver can be added

Are name corrections/changes allowed on HOTELBEDS bookings?

Yes, names changes/corrections are allowed unless NRF with a $50 admin fee

No, name change/corrections are treated as a cancellation

Yes, name changes/corrections are allowed with a $150 admin fee

Yes, name changes are allowed with no fee

"AB" stands for the following meal plan?

Alternate breakfast

American breakfast

Half Board

Scottish Breakfast

Can we sell our transfers with HOTELBEDS?

No, we cannot sell our transfers for HOTELBEDS

Yes, as long as there is air booked on the file, transfers can be added

Yes, as long as an excursion is booked on file

Yes, we can sell our transfers for HOTELBEDS as long as the hotels are offered by Sunwing/Signature

Can we apply deposit only on HOTELBEDS bookings?

Yes, deposit only can be applied

As long as there is no EBB on file, deposit only can be applied

No, full payment is due at time of booking

Yes, deposit only can be applied as long as final payment is made at 45 days prior

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