Cost of Quality

Define prevention cost?

Cost associated with evaluating and auditing components, purchased materials, final products etc to ensure conformance to the standards imposed

Costs incurred in an effort to 'make it right first time'

Costs which are incurred when products, components and services fail to meet quality requirements

Cost which occur when the service has been unsatisfactorily delivered to the customer

Define appraisal cost?

Cost associated with evaluating and auditing components, purchased materials, final products etc to ensure conformance to the standards imposed

Costs incurred in an effort to 'make it right first time'

Costs which are incurred when products, components and services fail to meet quality requirements

Cost which occur when the service has been unsatisfactorily delivered to the customer

Define internal failure cost?

Cost associated with evaluating and auditing components, purchased materials, final products etc to ensure conformance to the standards imposed

Costs incurred in an effort to 'make it right first time'

Cost which occur when the service has been unsatisfactorily delivered to the customer

Costs which are incurred when products, components and services fail to meet quality requirements

Define externa failure cost?

Cost associated with evaluating and auditing components, purchased materials, final products etc to ensure conformance to the standards imposed

Costs incurred in an effort to 'make it right first time'

Cost which occur when the service has been unsatisfactorily delivered to the customer

Costs which are incurred when products, components and services fail to meet quality requirements

Give an example of prevention cost?

Scrap

Inspection and Testing

Customer Complaints

Costs associated with quality planning and engineering

Give an example of appraisal cost?

Inspection and Testing

Costs associated with quality planning and engineering

Scrap

Customer Complaints

Give an example of external failure cost?

Inspection and Testing

Scrap

Costs associated with quality planning and engineering

Customer Complaints

Give an example of internal failure cost?

Inspection and Testing

Scrap

Costs associated with quality planning and engineering

Customer Complaints

Give an example of external failure cost?

Rework

Costs associated with checking the quality system

Process control cost

Failed garuntee

Give an example of internal failure cost?

Rework

Costs associated with checking the quality system

Process control cost

Failed garuntee

Give an example of appraisal cost?

Rework

Costs associated with checking the quality system

Process control cost

Failed garuntee

Give an example of prevention cost?

Rework

Costs associated with checking the quality system

Process control cost

Failed garuntee

Cost of Quality

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