TO INTEREST AND BEYOND

Create an engaging and informative illustration depicting a modern bank environment focused on interest rates, savings, and customer interactions, highlighting graphs and friendly bank staff assisting customers.

To Interest and Beyond Quiz

Test your knowledge about the latest interest rates and savings guidelines with our engaging quiz!

Find out if you're well-informed:

What bonus interest rates apply?
How do transactions affect your interest?
What can you do to support your team?

13 Questions3 MinutesCreated by EngagingHelper247

What transactions are included when qualifying for interest?

All card based purchases and transfers

In person purchases

All card based transactions including direct debit (set up with your card)

Digital Wallets only

It's important to read the tone of the customer when enquiring about why Interest has changed..

Being quick means

Writing back within 10 seconds

Typing so fast your fingers dislocate

Replying to the newest chat first

Acknowledging the customer even if you don't necessarily have the appropriate answer instantly.

What can YOU do to help your teammates?

Add notes to relevant chats

Post links to any queries you struggled with to encourage team growth

Look for ways to improve our processes

Encourage each other

Represent our team values with everything we approach

DUH, ALL OF THE ABOVE

What tag was used the most with the last interest change?

Interest Change - Close Account

Interest Change - Positive

Interest Change - Neutral

Interest Change - Negative

What if I have more than $1M in my Savers? Will I get the interest rate for everything I have in my Savers?

Yes, you get paid interest with absolutely no limit!

If you have more than $1M across your Savers, you will only receive the rate up to $1M. Anything above this cap, won't receive interest

When is interest paid?

Whenever! Simply click "give me interest" and you will receive it in seconds.

On the last day of the month

On the first day of the month

Randomly

A customer wants to know if the interest will go back up, what do you say?

Yeah mate, always. We will flick it up again when we feel like it.

We wish we could make $$ guarantees, but unfortunately we can't predict future changes. All banks have to make choices about interest rate changes when the world money markets drop and rise. We’ll always keep you up to date through ‘Talk to Us’ with any changes.

Nah never! It'll always go down until there is nothing left. Sucks to be you.

Meh, who knows. Be in touch 🤗💵🦟😝🝄🝼”♀︝🛫☕︝💯🝋🝷

TO INTEREST AND BEYOND

To Interest and Beyond Quiz

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