CONDUENT 2 MODULE 5 GRADED QUIZ - 1 HOUR, 30 MINS

A modern office environment with diverse leaders collaborating and engaging with their teams, featuring charts and leadership concepts on displays, in a vibrant and inspiring color palette.

Leadership and Management Quiz

Unlock your understanding of leadership and management with this comprehensive quiz designed to test your knowledge and enhance your skills. Explore various leadership styles, delegation principles, and the importance of accountability in the workplace.

26 engaging questions
Multiple choice and open-ended formats
Perfect for professionals in the GSS sector

26 Questions6 MinutesCreated by GuidingStar24

What is Leadership?

Management

The ability to guide others according to your beliefs

The ability to guide and inspire others to achieve a common goal

The activity of guiding others so they can see your point of view

Penelope wants to know the difference between Leadership and Management, what definition below would best explain?

Leadership starts with an L and Management starts with a M.

Leadership is being friends with everyone in the Organization and Management is telling people what to do.

Management gets the job done, Leadership wastes time.

Management is the function to be exercised in any team but Leadership is the relationship formed between Management and Employees.

The leader of the Organization should have a point of view which allows him or her to do which of the following?

Tell people what needs to be done

Initiate action for the betterment of the Organization

Understand the underlying forces working in themselves

All of the above

Which of the following is NOT a role that leaders may play?

Visionary

Mediator

Faciliatator

Servant

This type of contrasting leader speaks to not being involved in the day to day activities of the team.

Laissez faire leader

Autocratic leader

Democratic leader

Passive leader

This type of contrasting leader starts from an appointed person of a team

Autocratic Leader

Middle Management

Democratic leader

None of the above

All of the following are true about the cons of Democratic Leadership EXCEPT?

Decisions are made quickly

Needs level of expertise

Requires participation

All of the above are true

Which is TRUE about Transactional Leadership?

It is intrinsic

It is a one time thing

It is competitive

It depends on the power of the employees

A leader must be aware of the following except:

Confidentiality

Informed Consent

Accountability

All of the above

Penelope is a Team Lead at Conduent who talks to everyone about everyone. She tells the secrets of persons who confide in her and photocopies HR records to take home so she can read up on everyone. What is the violating?

Accountability

Confidentiality

Informed Consent

All of the following are types of information that is considered confidential except:

Name, date of birth and sex

Name, Occupation and sex

Sex, Banking Information and Medical History

All is considered confidential

When Penelope asks the client to use their information, what is she practicing?

Politeness

Informed Consent

Exercising kindness

She's just being herself

Penelope wants to understand the importance of remaining accountable, what option would assist her best?

Accountability allows everyone on the team to take ownership of their own salary

Accountability allows for the right person to get fired

Accountability sends a message of how the organization affords itself

None of the above

What is the definition of delegation?

Telling everyone what to do so you don't have to do it

Trusting a person with a task for them to carry it out

Trusting a person with a task you don't want to do

All of the above

Which of the following is not a tip in order to implement a delegation strategy in the GSS environment?

Try to find out if the employee will benefit from the skillset

Carefully decide when to delegate the task and who to delegate the task to

Determine if you have more tasks to assign to the employee

Avoid overburdening the employee when delegating

When giving feedback to the employee you delegated to do a task, you should NOT:

Be evaluative, not judgemental

Be specific, not general

Ensure there is clear communication between you and the employee

All of the above

Write a paragraph about one key thing you learned in Module 5 that will help you in your professional life and personal life

CONDUENT 2 MODULE 5 GRADED QUIZ - 1 HOUR, 30 MINS

Leadership and Management Quiz

More Quizzes