Zelle Disputes

A detailed illustration of digital payment systems, with Zelle branding and icons representing transactions, fraud alerts, and customer service interactions.

Zelle Disputes Challenge

Test your knowledge about Zelle disputes with our comprehensive quiz! This quiz is designed to enhance your understanding of common issues that arise in Zelle transactions, including disputes, scams, and regulations.

Answer questions related to:

Fraud transactions
Dispute processes
Regulatory compliance
Case management

10 Questions2 MinutesCreated by ResolvingIssues321

When a member is scammed and the counter party is Out of Network, we immediately hold member liable:

True

False

If member is disputing a fraud transaction from 2021, we should:

Hold member liable since its past 120 days

Call member for more information

Create EFC case

Modify the EWL to Fraud

Under what category in View Documents can you find the Send Money Terms of Service:

Deposits

Consumer

General

Correspondence

Which of the following is considered a token:

Member's Name

Phone Number

Member Number

Counter Party Bank

When creating a CRM for payment sent to Incorrect Recipient, what type of case should we create?

Fraud Research Case

Dispute Case

Payment Research Case

What system do we use to provide provisional/permanent credit?

Portal

Fidelity

IMM

Enterprise Work List

When creating CRM for Out of Network dispute, who do we assign as counterparty?

USAA

EWS

Visa/MasterCard

JP Morgan

Zelle Disputes

Zelle Disputes Challenge

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