What is the SLA?

Does it concern a security issue?
Yes
No
Did you complete the CVSS Calculation found here? CVSS explanation of the values are found on our confluence doc here. Select Yes to continue
Yes
No
What is the CVSS score?
Between 9.5 and 10.0
Between 8.0 and 9.4
Between 4.0 and 7.9
Between 0.0 and 3.9
Is at least 1 portal totally down?
Yes
No
Is portal slower than 30 seconds load time?
Yes
No
Is a full (sub) Solution in total down (portal or assets are not accessible, not reachable, or not visible (the Asset Bank))? 
  • Content Operations
    • Asset Workflow
    • Content Workflow
    • Studio
    • Print Brand Templates
    • Brand Store
  • Content Experiences
    • CX for User Community (Brand Guidelines)
    • CX for Omnichannel (DAT)
  • AI Search
  • Analytics (according to SLA Officially excluded, but considered included)
Excluded: Integrations
Yes
No
Does it concern Significant Functionality?
  • Upload (Main & Mass uploader)
  • Download
  • Search
  • Asset Sharing
  • Bynder API
Yes
No
Does this functionality totally not work?
Yes
No
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