Overall Hotel S.A.T.

What Rank is The Villas of Grand Cypress on Trip Advisory's Top 25 hotels in the US?

Who Designed our 18 hole golf course?

Nick Faldo

Tiger Woods

Jack Nicolas

Lee Travino

What is our curent AAA rating?

4 Diamonds

We did not rate high enough to get Diamonds

5 Diamonds

3 DIamonds

Where do we rank of Trip Advisory's list of hotels in Orlando?

#219

#29

#78

Where can you buy discounted movie tickets on our resort?

General Cashier

Human Resources

Front Desk

Pro Shop

Where are Benchmark's home offices?

Huston

New York

Chicago

Orlando

What is an acceptable guest greating?

Hey!

How's it going?

Good Morning!

Checking in?

What is an acceptable guest confirmation?

Sure

Of Course

I got you

Yeah

What is the best phrase to use during guest interactions?

No Problem

Nope

No Rush

I'd be delighted

To Avoid when referring specifically to a guest

Ladies/Gentlemen

Ya'll

Gals

Darling

Proper phrase to use when closing the interaction

See Ya!

You done?

Copy that

Have a great day/evening

Avoid during conversation with a guest

Gonna

Absolutly

Lemme

I don't know

Recommended words to use to guest when expressing enthusiasm

Delighted

Terrific

Wonderful

Epic

Which is the proper industry term use with a guest?

86'd

DND

Do not distrub

What is our current Forbes rating?

Recomended

Four Star

Five Star

Not ranked high enough to list

How long should we leave a guest on hold before we ask to give them a call back?

30 Seconds

60 Seconds

90 Seconds

2 Minutes

Witch is not part of your uniform?

Name Tag

Smile

Blazer

"Can do" Attitude

Good ways to create a lasting memory of a guest interaction?

Ask about their trip in.

Ask what are they looking forward to while in Orlando

Give a gracious and warm "Thank You" for choosing our resort.

Use trier name three time in the interaction.

Overall Hotel S.A.T.

More Quizzes