Topic:Guidelines for Enrolment Operator and Supervisor on Quality of Enrolment(23/04/2020)
Quality of Enrolment Guidelines Quiz
Test your knowledge on the guidelines for enrolment operators and supervisors regarding the quality of enrolment processes. This quiz covers crucial aspects to ensure compliance and efficiency in enrolment operations.
- 20 multiple-choice questions
- Focus on exception handling and error marking
- Ideal for training and certification
If the residents photo has been captured by Enrolment operators with Tourist place, than it will get rejected under Poor Quality Photo
True
False
You find that there are no exceptions in the exception image. What would you do in such case?
Accept and mark it as 'No Exception available in the exception photo' error
Reject and mark it as 'No Exception available in the exception photo' error
Accept and delete the photo without exception
Escalate the issue to your superior
No Any
The exception photo does not show the image of the resident. What type of error is this?
Object in exception photo
Both Photo of different Person
Exception Photo not as per guidelines
Poor Quality in Exception Photo
No Any
You find that the name of the city does not belong to the State. What would you do in such situation?
Correct the name of the City and accept the details
Mark it as 'Possible Error in Name and Address' error
Inform the operator to correct the issue
Escalate the issue to your superior
Possible Error in Name & Address is marked when address is not matching with the city or State given.
True
False
An exception photo has the person showing his hands. You find that there are no exceptions in the photo. What action will you take in such cases?
Correct the name of the City and accept the details
Mark it as 'No exception available in exception photo' error
Inform the operator to correct the issue
Escalate the issue to your superior
No Any
The exception photo shows image of a person with one eye covered. Will you Accept or Reject this image?
Accept
Reject
No Any
You find that the City and the State are not matching. What action will you take in such situation?
Possible Gender- Photo Mismatch
Incomplete Address
Possible Age – Photo Mismatch
Possible Error in Name and Address
No Any
The name of the city in English and in local language are not matching. However, all the other details are right. What would you do in such situation?
Correct the name of the City and accept the details
Inform the operator through mail about the error
Mark it as 'Possible Error in Name/Address Transliteration' error
Escalate the issue to your superior
No Any
Possible Error in Name/Address Transliteration error is there is a mismatch in name and address given in local language and in English.
True
False
If the name in the enrolment details is a slang, the same should be rejected
True
False
One of the exception photo shows a picture of deity. What should you do in such case?
Accept the details
Send a mail to operator to click the right picture
Mark it as 'Human photo missing' error
It is not an error
No Any
Which of the following is considered as 'Human photo missing' error?
If the photo shows a person without exception
If the photo shows an object
If the photo is not clear
If the photo is blurred
No Any
Which of the following elements in the exception photo are not acceptable? I. Photo of Photo II. Celebrity Photo III. Web cam logo IV. Photo of animal V. Photo of the resident showing the exceptions
II and III
II, III and IV
I, II, III and IV
All the given options
No Any
During enrolment process, a resident can help the operator by clicking the photos of other residents.
True
False
A resident should be present physically at the Aadhaar enrolment centre to give his enrolment details
True
False
A resident approaches you stating that his father is ill and unable to come to the centre to give his details. What should you do in this case?
Ask the resident to get his father enroled once after he gets well
Ask the resident to bring the father's demographic and biometric details
Tell him that you cannot help him in such cases
Escalate the issue to your superior
No Any
In case of village, the address section should have:
Village
Block and town
State and Pincode
All the given options
No Any
In case of City, the address section should have: I. House number II. Colony/locality III. Area IV. City V. State VI. Pin code
I, II, III and IV
I, III, IV, V
I, II, IV and VI
All the given options
No Any
If the address section does not have Pin code then, the error that you should mark is 'Incomplete Address'.
True
False
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