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SMA raffle quick test

A visually appealing graphic representing energy systems, renewable energy, or solar technology, featuring sun symbols and batteries to highlight SMA's focus on solar solutions.

SMA Raffle Quick Test

Test your knowledge and understanding of SMA processes with our quick quiz! This engaging test consists of 10 questions covering various elements of our operations. Whether you're familiar with warranty exclusions or the latest firmware updates, this quiz is designed to challenge your expertise.

Topics covered include:

Change requests
Warranty exclusions
Latest firmware versions
Product availability

10 Questions2 MinutesCreated by TestingTurtle245

What can I do with a change request?

Change the address to an existing Billing account

Edit the email from a customer

Change -40 to -41

Change parts when there is no stock

Change the Shipping address of an RMA

What failure is a warranty exclusion per SMA Factory Warranty?

Phase or neutral not connected

Relay failure

Overvoltage

What is the latest FW available to download for SUNNY ISLAND 5048-US / 4548-US / 6048-US?

What is the latest "List of Approved Batteries Batteries in Sunny Island Systems"?

Version 1

Version 4.3

Version 5.0

Why is the FW for Data Managers not available to download in the website?

Because it's not ready yet

Because there's no need to update

Because it automatically updates with Internet

Because Germany updates the Data Managers one by one depending if it shows errors

Are my APsmart RSD-S-PLC: SunSpec Certified Rapid Shutdown Devices?

Yes

Depends if you have shades in the array

FedEx tracking number shows "Pending". What do you do?

Reach out to Transportation@SMA-America for more information

Have the customer wait 24 hours and call back

Check if there's stock

What is the part number for the speedwire data module?

SWDM-US-10-00.01

SWDM-US-10

BP-SWDM-10US

SWPB-US-10

How many of "SB7.0-1SP-US-40-AT" do we have in stock?

13 in Chino / USS1

Zero

No stock for -40s at the moment

37 total

1 in Chino / USS1

What is Exel Solar phone number for customers in Mexico?

81 7334 2282

800 393 5765

They don't have a phone number. Leslie takes care of it

55 6819 0569

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