CIS - ITSM 1 | Super Survey Maker

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

Application Menus

Reports

CI Class Manager

Dependency View

Which of the following cannot be defined or set through a Catalog UI Policy?

Setting a variable to mandatory

Apply a requirement to all form views

Setting a variable to read-only

Setting a catalog category to visible

Which type of catalog item should be used to create an incident record from the portal?

Order Guide

Incident Template

Request Item

Record Producer

Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?

Edit in Item Designer

Edit in Catalog Item Designer

Edit in Catalog Builder

Edit in Form Designer

When can a user (who has no assigned roles in the system) close an incident?

When the user is the Caller and the incident's State is Resolved.

When the user is the Caller or on the Watch list and the incident's State is Resolved.

When the user is the Caller and the incident's State is not already closed.

When the user is the Caller and the incident's State is not already resolved.

What prefix is given to primary tables associated with request fulfillment?

Sc_

Rm_

Rf_

Req_

Which variable type is most likely to chosen when creating a variable to identify a location for a catalog item to be delivered to?

Select Box

Reference

User

Single Line of Text

Which role is required to delete an incident?

Incident_manager

Admin

Itil_admin

Itil

In incident management, which of the following states are considered active?

New, In Progress, On Hold

New, In Progress, On Hold, Resolved

New, In Progress, On Hold, Resolved, Closed, Canceled

New, In Progress, Resolved

Which of the following statements is true when an incident has several child incidents?

No updates are synchronized between parent and child incidents.

Updates to State, Comments, Work Notes, and Resolution Code are reflected in child incidents.

All updates to parent incident are reflected in child incidents.

All updates to child incidents are reflected in the parent incident.

CIS - ITSM 1

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