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Group Ops Quiz

A knowledgeable and engaged team member working on operational tasks in a busy office environment, with charts and screens displaying data related to claims and job setups.

Group Ops Knowledge Quiz

Test your knowledge with our Group Ops Quiz! Designed specifically for operational roles, this quiz will challenge your understanding of key procedures and protocols in our industry.

Put your skills to the test and see how well you know:

Claim Management
Job Setup Procedures
Communication Protocols
Vendor Management

11 Questions3 MinutesCreated by ManagingEdge254

Name:

What is the related provider for Claim Number H033624264?

Repairline

Suncorp

RACQ

Terri Sheer

What are your actions when you receive "Construction gets Approved" ticket?

Open claim in the portal, check milestone and close ticket

Open claim in the portal to determine what type of quote was approved and what further actions are required

Cancel job and Close ticket

None of the above

Where do we extract customer details during a job set up?

Onsite Sheet or Portal

Similar customer details in Quickbase

Onsite Sheet

Previous job requests

Analysis Job Number AIZ4264 Status: Quote Submitted Claim Number: H042584264 What are your actions when the liability quote gets approved? Note: Submissions were made for a full liability quote.

Task Pre-Contract TL

Cancel Job, Send Accts Request and Complete all related tasks from the portal

Cancel Job, Send Accts request, task Estimator and complete tasks from the portal

Task Estimator and Pre-Contract TL

When are you required to mark off " Initial Contact Made" on Endata Claims?

Straight after job set up

Initial SMS/Email has been sent

Initial SMS/Email has been sent or when first contact has been made to the authorised contact person

When you have time

Job Status: RFQ/A Claim Number: HH01542678 Booking Confirmed Date: 31 June 2021 Suncorp Chat: "Hi Team, please cancel claim and send through final invoices." Identify your actions.

Cancel Job as booking is for future date

Send Accounts request (if need be), Cancel QB Job, Task Pre-Contract TL

Send Accounts request and Cancel job

Send Accounts request (if need be), Cancel QB Job, Task Pre-Contract TL and push related tasks in in4mo to 4

Communications is added on Endata when the update requires no further action from the provider/loss adjuster.

Yes

You have approximately 20 various tickets in the queues which requires completion ASAP. Select 1 of the correct options below on which ones to action as highest to least priority:

INS Job setup, ASB job set Up, Vendor Notes, Public Updates & purchase orders

PO’s, INS Job setup, Vendor Notes, Public Updates & ABS Job setup

PO’s, INS & ABS Job setup, Public Updates & Vendor Notes

Action Job setup & leave the rest for later

For a job On UC status, we received the Vendor note received below: “Hello, Please provide a response ASAP in regards to the communication sent 14/05/2021. Downstairs toilet (Laundry). The Member has advised that the original ceramic toilet has not been put in place and it has been replaced with a plastic toilet. Please advise why the existing toilet has not been put back. RACQ - 13 72 02” Please state the 2 steps that you will complete to successfully close off this ticket.

Add a task on QB & task the supervisor. Add a response on ENData acknowledging the request & will have the supervisor investigate this ASAP

Task Supervisor and send Teams message to Supervisor

Add a task on QB & task the Estimator. Add a response on ENData acknowledging the request & will have the Estimator investigate this ASAP

Task the Estimator as the note is concerning extra repairs

Any calls regarding request to Tender/Quote for an Electrical jobs should be escalated to _____________ as priority.

Ben Minge

Ben Perandis

Graham Hartland

Amylia Bale

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