Customer Service Promo Pulse Survey
Customer Service Promo Pulse Survey
Welcome to the Customer Service Promo Pulse Survey! This survey aims to gather insights from team members about their experiences with offering promotions to customers. We want to understand your challenges and successes in this important aspect of customer service.
- Share your honest feedback
- Help identify areas for support
- Contribute to improving our customer service strategies
This survey is designed give the Leadership Team a better understanding of your personal experience with offering Promos to Customers.
Please be honest. This survey is 100% anonymous and there are no "wrong" answers. Your responses are meant to give us insights on how to better help YOU when it comes to this important aspect of Customer Service.
This survey is designed give the Leadership Team a better understanding of your personal experience with offering Promos to Customers.
Please be honest. This survey is 100% anonymous and there are no "wrong" answers. Your responses are meant to give us insights on how to better help YOU when it comes to this important aspect of Customer Service.
How often do you offer promos?
1 - Never
2 - Sometimes
3 - About 50/50
4 - Most of the time
5 - Always
If you answered the previous question with a 3 or less, which of the following answers best describes your reasons for not offering promos that often
I'm nervous
I'm discouraged - customers always seem to say no so why bother?
I don't know how to bring up the offer to the customer
A lot of the calls I answer are not appropriate to offer promos on
Honestly, I forget
I just don't like offering promos
The customer is in a rush so I don't have a chance
Other
When you DO offer promos, what seems to be the most common response (in your opinion) you hear from Customers?
Not interested at this time
Have to check with boss/get back to us
Needs a little coaxing/convincing/a different offer but eventually accepts
Accepts right off the bat
Other
In your experience, what reasons are customers giving as to why they are NOT accepting promos?
They have a strict budget
No need for additional/extra product
Simply not interested/No reason provided
Other
How often do you offer promos on NEW orders?
1 - Never
2 - Sometimes
3 - About 50/50
4 - Most of the time
5 - Always
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