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At Snappy Shopper, we want to ensure that we’re supporting our retailers in the best way possible, from the moment they sign up. By answering the questions below about your onboarding experience and marketing support, you can help us to improve our retailer offering.

We also want to understand how you feel your business has been impacted by the spread of ‘dark stores’ offering delivery, to enable us to continually support you, our local retailers. The below questions should take you around ten minutes to complete.

1. What's the name of your store?
2. How did you first hear about Snappy Shopper?
3. How was your experience when you first joined Snappy Shopper?
4. Which Snappy Shopper marketing materials do you currently use in store? (e.g. leaflets, posters)
5. Do you feel there’s anything missing from the current marketing materials we provide?
6. How often do you post on Facebook?
Daily
Every Few Days
Weekly
Monthly
Not Regularly
Not at All
7. Do you use Snappy images & copy on Facebook from the Retail Support Site? How do these perform compared to your own posts?
8. Which of the promotional codes, funded by Snappy Shopper, do you feel have been most effective?
Free Delivery
£5 Off
Bundle Offers
None are impactful
9. How would you rate the marketing support you have received out of 10?
1
2
3
4
5
6
7
8
9
10
10. Is there anything you would like Snappy Shopper to offer you as a retailer, which we don’t currently?
11. On a scale of 1-10, please rate your overall training & onboarding experience from Snappy Shopper.
1
2
3
4
5
6
7
8
9
10
12. On a scale of 1-10, please rate the communication you receive from Snappy Shopper.
1
2
3
4
5
6
7
8
9
10
13. How would you describe the speed in which your store launched on the Snappy Shopper platform?
Too Fast
Just Right
Too Slow
14. After your training, did you feel confident in managing your menu, adding products, updating price and marking items out of stock?
Yes
No
15. How could we improve the training for managing your menu?
16. After your training, did you feel confident in processing orders and delivering orders?
Yes
No
17. How could we improve the training for processing & delivering orders?
18. Do you use the Admin Dashboard?
Yes
No
19. Do you think further training on the Admin Dashboard would enable your store to be more successful?
Yes
No
20. What is your preferred method of training?
In Person
Video Call
Phone Call
Documentation
21. Overall, how could we make the training & onboarding experience better in the future?
22. Are you aware of dark stores (Gopuff, Gorillas, Getir, etc)?
Yes
No
23. Do you consider dark stores a threat to your business?
Yes
No
24. Has the presence of a dark store in your vicinity had a negative impact on your sales?
Yes
No
25. Do you consider dark stores a threat to the high street in the long term?
Yes
No
26. In your view, has the pandemic increased the importance of convenience stores within local communities?
Yes
No
27. Do you feel better equipped having partnered with Snappy Shopper to compete with dark stores or does it make no difference?
Better equipped
Makes no difference
28. How many dark stores do you think will be in the UK by 2030?
100 - 499
500 - 999
1000+
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