Goodrej Nature's Basket- Assessment 6 to 12 months

1. You are working at the cash till and have a growing queue of customers to serve. As you scan a product for a customer, you notice that it has been charged at full price although you know that it is on sale. The store manager you need to correct the price is currently helping another customer with a query. You…

A: Ignore the error and continue scanning the rest of the customer’s shopping as you have other customers waiting.

B: Inform the customer about the problem and suggest that he leave the product.

C: Apologize to the queue of waiting customers and alert your store manager to manually correct the price of the product.

3. You are at the cash till a customer, you greet the customer and ask him, if he has found everything he is looking for, the customer suddenly remembers that he had forgotten to pick up jalapenos and asks if they are available. You…

A. You inform the customer that since you have been on the cash till since the beginning of your shift you are not sure if they are currently in stock.

B. You ignore his request and start scanning his products as there is no way you can leave your till and check if jalapenos are in stock.

C. You make a mental note to take a stock of the products available in the store before your shift starts and ask a colleague to check on the customer’s request.

5. A customer approaches you and asks you the difference between virgin and extra virgin oil…you are not very confident about the answer…You

A. Answer his query by trying to read the description mentioned on the bottle labels.

B. Acknowledge his question and inform him that you will be leading him to your department manager who will be able to guide him better

C. Share whatever information you may have on his query.

6. You usually work in the fruit and vegetables section but since two of the tele callers have fallen ill , the tele calling department will have a shortage of staff for the next couple of days. Your manager asks you to work in the section while they need the extra help.

A: Spend a few hours making sure you refresh your knowledge on the tasks involved and get an update of the daily orders

B: Find a colleague to replace you in the tele calling department as you would be uncomfortable working somewhere you have not worked before.

C: Plan to figure out the details of the task once you start work there.

8. You are just about to go on your lunch break. A customer asks you to help them with their shopping. Helping the customer will mean taking a shorter lunch break.

A: Quickly tell the customer where the main products are and go on to take your lunch break.

B: Help the customer with their shopping and ask your manager if the time of your lunch hour can be changed to later because you were helping a customer.

C: Tell the customer that they should find another member of staff to help as you are about to take your lunch break.

11.You are shopping on behalf of a customer that has ordered online. One member of your team is away so you are busier than normal. You only have a short time before the order is due. As you are about to go and give the order to a rider, a customer approaches you with a question about returning an item.

A: Put the order safely to one side and walk with the customer to where the return can be made.

B: Tell the customer where returns can be made and that a colleague will be able to help them

C: Tell the customer that you are not able to assist with returned items and that they should find a manager.

Goodrej Nature's Basket- Assessment 6 to 12 months

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