Weekly KB quiz 10-23-16 (Responses only accepted until 11-6-16)
Weekly KB Quiz: Interpreter Services & Epic Navigation
Test your knowledge on essential procedures for interpreter services and navigating Epic for patient management. This quiz consists of 5 multiple-choice questions designed to challenge your understanding of healthcare operations.
- Understand the process of scheduling interpreters.
- Learn to manage patient check-ins effectively.
- Enhance your skills in troubleshooting login issues.
Appointments requiring interpreter Services must have the following actions taken:
Enter Visit Type, Provider, Start search on date information, call PBX Operator based on Location.
Change "Need Interpreter" field from NO to YES, Select interpreting language
Have the patient call the PBX operator to schedule an interpreter for their appointment.
Submit an interpreter referral request
To turn off wide screen view in Epic you must do the following:
Open patients chart, Go to the "More Activities" option, and choose "Turn off the Widescreen View"
This is not possible
Open patients chart and Click Resize button
Right-Click on desktop window, Select personalized, click display hyperlink, select default screen resolution
When a customer cannot check in a patient due to a visit being scheduled as inpatient and needs to be switched to outpatient; you can make this switch from the:
Make appointment activity screen
Appointment Reports Tool
Providers Schedule
Appointment Desk
What is the first thing that should be done when a customer calls in stating they can't log into Midas?
Ask the customer if they are attempting to submit a risk event
Confirm the customer is on the correct login page.
Advise that the username must be entered in all CAPS.
Verify Security
What should you do if a customer calls in with an issue using eMedRec?
Send incident to CHI-CLINICAL-SOLUTIONS
Send incident to CHI-SERVER
Have customer contact Trace.
Send incident to Epic Ambulatory (EpicCare)
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