Packaging Survey

Name:

Department: (eg Womenswear Jersey)

Position: (e.g Garment Tech, BA)

Do you find that there is often presentation issues on your product in stores? I.e. creasing, incorrect hangers distorting the garment etc

Please select which presentation issues affect your product:

Has this ever affected sales?

Has this ever affected the level of returns?

Could you give on exampe where a product of yours has come into store and has not been packaged as well as it could have been?

What fabric/garments/styles do you feel need most improvement when it comes to packaging? And why?

Do you specify any packaging requirements or steaming requirments to your suppliers and/or to stores?

Does this come with additonal costs?

Do you think the amount of packaging used on your department's goods is excessive?

Do you think that the amount of packaging used on your department's goods is efficient?

Do you think that there are steps that need to be taken to reduce the amount of packaging used?

Do you think the quality of River Island's packaging needs to be improved?

Do you think the way we package our items is important to the customer?

Do you think the River Island customer would want our packaging to consider the environment?

Please suggest any ideas of how River Island's packaging and instore presentation processes can be improved: