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ODR and LSR Investigation Quiz

A visually appealing quiz graphic depicting ODR and LSR investigations, featuring a computer screen with charts, order details, and status updates in an office environment.

ODR and LSR Investigation Quiz

Test your knowledge on the essential information required for ODR and LSR investigations. This quiz is designed for individuals involved in complaint resolution and order management.

Understand the necessary annotations for various investigations.
Assess your familiarity with processes in Seller Central.
Prepare for real-world scenarios in order disputes.

7 Questions2 MinutesCreated by AnalyzingData101

Which information do you need to annotate for an ODR investigation? Select all apply

Type of complaint (A-Z, negfb or chargeback)

Order ID

Type of the Poor CS (no reply or replied in...)

Charged date

What do you need to annotate for a CR investigation? Select all apply

Defect root causes

Order ID

Order charged date

Asins within the order

Ship By date

Which information do you need to check to perform an LSR investigation? Select all apply

Expected Ship Date

Tracking number assign to the shipping, if available

Asins within the order

Ship Confirm Date

How can you find the tracking number of a shipping for an LSR investigation?

Within the report you can download in the AHD

In the section Manage Order in the Seller Central

In the order menu in Paragon filtering the asins and order date

In the report section in Paragon

In the Seller Central search bar pasting the order ID

Which information do you need to annotate for an LSR investigation? Select all apply

Order ID

Ship Confirm Date

Min EDD

Days late of confirmation and shipping

Expected Ship Date

What do you need to do when you receive the 1st invalid Pre-Poa ?

Select Proactive Appeal Resubmit, send the blurb poa_ahs_assistance and create a snoozed task for remaining 72 hours(Except for BlockMFN)

Select Proactive Appeal Resubmit, call to educate and send the blurb poa_ahs_assistance

Select Proactive Appeal Rejected and send the blurb poa_ahs_assistance

Select Proactive Appeal Resubmit, call to educate, send the blurb poa_ahs_assistance and create a snoozed task for remaining 72 hours(Except for BlockMFN)

Select Proactive Appeal Rejected, call to educate, send the blurb poa_ahs_assistance and create a snoozed task for remaining 72 hours(Except for BlockMFN)

What do you need to do when you receive the 2nd or 3rd invalid Pre-Poa ?

Select Proactive Appeal Resubmit, send the blurb poa_ahs_assistance and create a snoozed task for remaining 72 hours(Except for BlockMFN)

Select Proactive Appeal Rejected, call to educate, send the blurb poa_ahs_assistance

Select Proactive Appeal Resubmit, call to educate and send the blurb poa_ahs_assistance

Select Proactive Appeal Resubmit, call to educate, send the blurb poa_ahs_assistance and create a snoozed task for remaining 72 hours(Except for BlockMFN)

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