"I" Drive Quality - Quiz 3 | Super Survey Maker

Which of the below is not part of customer centricity cycle…

A- Understand the customer

B- Remuneration to customer

C- Identify clear action areas

D- Review & reinvent process/product

At Asian Paints Limited, Customer Complaints are isolated how below categories …..

Product Complaints Accounts with ….

A- Hard Settling

B- Shade variation / difference

C- Bad Odour

D- All of the above

Slow drying is which type of complaint…

A- Packing complaint

B- Product complaint

C- Option A & B

D-All of the above

Which of below is non-plant actionable packing complaint ….

A- Short Material in container/carton

B- No Label on container

C- Wrong Label on container

D- None of the above

Which document describes Guidelines for investigation of Product Complaints…

A- [MF][MAT][18]

B- [MF][MFG][15]

C- [MF][QSM][04]

D- [MF][MFG][85]

Which document describes Guidelines for Classification of Packing Complaints…

A- [MF][MFG][15]

B- [MF][MFG][74]

C- [MF][QSM][04]

D- [MF][QSM][74]

Which of the below QR isn’t Applicable for CAPA of customer complaints….

A- [QR][QSM][007]

B- [QR][MFG][015]

C- [QR][MFG][031]

D- [QR][QAS][018]

How many packing complaint raised in FY 2016-17 for Khandala plant due to short material in container / carton…

None of the above

Identify incorrect actionable for addressing complaints on account of Short material in container/carton…

A- Installation of weighing balances on all packing lines

B- Modification in logic of carton checkweigher

C- New sensor placed near rejection station

D- None of the above

Addition of Rocima in overhead tank in auto mode is actionable of complaints on account of…

A- Shade variation

B- Hard settling

C- Bad odour

D- Sand like particles

Identify incorrect actionable to address Bad odour complaints…

A- Tracking UV units running hours

B- Chlorine Hypo dosing to the tune of 1 ppm

C- Viscosity specification changed

D- Water testing frequency for MBT changed

Release of new formulation for AMC Majenta is actionable for addressing which complaint…

A- Sand like particles

B- Fungus growth

C- Hard settling

D- Peeling

In FY 2016-17 , 1 batch was frozen due to….

A- Drying issue

B- Wrong MRP printed

C- Shade variation / Difference

D- Bad Odour

Hygiene requirements are mentioned in ….

A- [MF][MFG][77]

B- Option A & C

C- [WI][MFG][06]

D- [QR][MAT][77]

Definition of ‘ACD’ rule is….

A- Average of net quantity is equal to or more than quantity declared

B- Declaration on the label should be as per MF MAT 18

C- Error in deficiency in none of the sample packages exceeds

D- All of the above

�C’ rule should be followed as per guidelines mentioned in …

A- [MF][MAT][18]

B- [MF][SAL][04]

C- [WI][MFG][86]

D- [WI][MFG][74]

Which of the below is Customer Centricity Newsletter…

A- KSHITIJ

B- Huddle

C- Nucleus

D- None of the above

ACD Rule - PC compliance for WPB in month of Nov'16 was...

98.8 %

98.68%

99.43%

98.86

�D’ rule should be followed as per guidelines mentioned in …

A- [MF][MFG][18]

A- [MF][MAT][18]

A- [MF][MAT][80]

D- None of the above

"I" Drive Quality - Quiz 3

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