PACE Southeast Michigan - Participant Rights and Responsibilities

Please review the below slideshow and be prepared to answer questions.

Click the slide to advance to the next one or use the arrows on the bottom left. Do NOT hit the next button until the last slide has shown.

Please review the below slideshow and be prepared to answer questions.

Click the slide to advance to the next one or use the arrows on the bottom left. Do NOT hit the next button until the last slide has shown.

Participants have rights. However, those rights go away in the following circumstances:

If they owe money to PACE

If they live in a group home

Their rights do not go away

If they have dementia

True or False: Participants have the right to be free of harm. However, PACE can use physical or chemical restraints for disciplinary purposes.

True

False

If a participant doesn’t understand what we are explaining to them about their medical care or condition, which of the following should we do?

Try different ways of helping the participant understand (ex: use different words, consider if an interpreter is needed, consider if hearing is a problem, etc)

Talk about something else, they probably won’t understand anyway

Tell their family members instead, as long as they know it’s OK

Give them a handout about their condition and move on to the next participant

Participants have the right to disenroll from the program for the following reasons:

They do not like the food

The ride on the bus is too long

They don’t like the color of the walls in the Day Health Center

All of the above- participants may disenroll for any reason, at any time

According to the training and policy, participants have the right to access to which of the following:

A phone

A computer

A camera

A private ride in a luxury vehicle

Participants have responsibilities for all of the following except:

To use affiliated hospitals

To take your medication as the PACE physician orders

Pay monthly fees on time

Complete advanced directives

If a participant feels his/her rights have been violated, they should:

Speak directly to Jeff Burmeister- he’s the only one who can get these reports

Tell their friends and family, but not PACE

Report to a staff member who will share the information with the Center Manager

Write their issues down- PACE only accepts this in writing

If a violation of participant rights is reported, PACE will:

Investigate thoroughly and follow up accordingly

Apologize, and send a bouquet of flowers

Write the issue down and place it in a book and review it twice yearly

Tell the participant they should disenroll if they are unhappy

If I am not sure whether something is a violation of a participant’s rights, I should:

Ask a leader, or review the Participant Rights which are posted in every center

Do it anyway, I can always apologize later

Ask the participant if they feel like something violates their rights

Call the 800 number listed in the policy

PACE Southeast Michigan - Participant Rights and Responsibilities

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