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Training Quiz

A vibrant and friendly scene showing two people engaging in conversation with visible signs of empathy and understanding, such as body language mirroring and positive facial expressions, in a cozy coffee shop setting.

Build Your Rapport Skills Quiz

Test your knowledge about rapport building and enhance your communication skills with our fun and engaging quiz! Understanding how to develop trust and empathy in conversations is crucial to creating lasting connections.

10 Informative Questions
Learn Tips and Techniques
Improve Your Interpersonal Skills

10 Questions2 MinutesCreated by ConnectingHeart354

1. _____ is the process of developing a relationship built on trust, mutual understanding, and shared empathy with a desire to meet one another's needs and interest.

Rapport Building

Friendship

Business Communication

Conversationalist

2. Which of the following helps build rapport:

Matching and Mirroring

Talking about yourself

Talking more than listening

None of the above

3. What is the purpose of Mirroring?

Looking like the other person

Getting into rhythm with the other person on as many levels as possible

Imitating the others’ actions

. None of the above

4. What are three things we share with the lead?

Mutual Attentiveness

Laughter

Common sense

Positivity

Goals & aspirations

Coordination

5. If a lead says I am interested in Cosmetology, what is the best rapport building below.

Great! Do you watch YouTube to learn

Great! Have you ever tried practicing on doing nails, makeup or hair?

Do you know what is the difference between COS and Manicurist?

Have you ever tried practicing on doing your own skin care routines at home and your makeup?

6. If a lead says I have been interested for 6 years now, my kids are all grown up, it's time for me. What is the best rapport building below?

Oh! You have big kids, I didn't know.

I have 6 kids too, so I know how that is. You have to put them first before you can do you again.

That is so true. How old are your kids now? It's good to know you still kept that interest after so many years.

I am pregnant with twins. I will be in your show some day.

7. Rapport is something you can create by yourself.

True

False

8. It's hard to establish rapport with someone who wants to talk only about herself. So what should you do?

Try to balance the conversation

Don't be too honest and try to keep the conversation flowing

Talk about the time you got stuck in traffic.

Be humble and apologize

9. Laughter is a great tool for building rapport

True

False

10. What are the six steps to stimulate rapport

Be Empathic

Improve a relationship

Find common Ground

Be positive

Relax and Listen

Authenticity

Mirror and Match

Remember their name

Remember the Basics

Check your appearance.

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