System and KB Quiz
System and KB Knowledge Quiz
Test your knowledge of our systems and knowledge base with this engaging quiz! Challenge yourself and see how well you know the protocols around customer interactions and account management.
This quiz includes:
- 20 informative questions
- Variety of question types
- Feedback on your knowledge
What would you search for in KB if a SA called asking what code a customer had for birthday when making a purchase ?
Box Schedule
Birthday
Titos
Pro Day
Would you create a non-email customer in SFSC once you create their account in Epsilon?
TRUE
FALSE
What system(s) are used to look up a customers email subscription ? (check all that apply)
OOBO
Flex Receipts
SFSC
SFCC
SFMC
Epsilon / Agility
Google
Who sends EXTERNAL web cases ?
GNC Employee
Customer
Who sends INTERNAL web cases ?
GNC Employee
Customer
Do you search the victim account or survivor account 1st in Epsilon/Agility ?
Victim
Survivor
What is the phone system you are using called?
8x8
Apple
InTouchCalls
Would you use OOBO to login as the customer ?
True
False
How long should you keep a customer on hold while researching?
1 hr
11 min
30 sec
15 sec
What action team would you escalate a case for if a customer called stating they found melted pills in their product and wanted it investigated ?
Scientific Affairs
Quality Control
Fraud
Executive Escalations
Dr.Phil
What would you search in KB if: SA called asking to help direct them while they add a coupon to a customers purchases?
Register
Pro days
Franchise retail manual
Products
How many boxes do Pro customers receive per membership year?
1
2
3
4
5
6
7
8
9
10
What would you put in the Checksum box if you didn't have a full gift card number? (CAN)
113
108
110
What system do you login to into to view the customers account, as they would be?
SFSC
OOBO
Epsilon
Instagram
What would you search for in KB if you needed to see the current marketing promotions? (check all that apply)
Promo
The month (number)
The month (name)
Marketing
Direct Mail
None of the above
Do you think this helped ?
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