LCC 6 - Engage - Session 4

What is your name?

Which social channels can be managed in Engage?

Twitter Engagement API solution allows agents to visually identify messages as they trend based on views, clicks and aggregate engagement metrics

You can only respond to messages on your owned channels within Engage

In Engage, you can filter by:

_____________ in Listen flow in as labels in Engage.

Auto labels are created in which piece of the platform?

Community Managers can reply to messages in Engage in Oracle SRM's Android Mobile App.

After the message has been sent to Service Cloud, you are not able to track the activity in SRM when the issue has been resolved

You can view author information like Klout score, social handle and Follower count when reading a message

Topics in Listen can be seen under which filter in Engage?