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Taco Bill Training

Name:
"You never get a ________ chance to make a ______ impression."
First, second
Second, first
New, first
Fresh, old
What do customers first receive after they sign up for Club Taco?
Free margarita
Sombrero
25% off their next visit
Bottle of hot sauce
Fill in the blank: At what point should you check on a customer?
 
After ___ sips, ___ bites, ____ minutes.
2
5
10
20
If a customer complains, it's okay to ignore them and get defensive.
True
False
Each table receives a complimentary.....
Moustache
Fishbowl
Spanish lesson
Chips and salsa
The first thing you should do when a customer arrives is....
Roll your eyes, let someone else deal with them
Stare at them until they approach you
Smile, step from behind any barriers, and acknowledge
Ask if they have a booking
Always ask customers if they would like dessert. The worst they can say is no!
True
False
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