Quiz

What is the correct action when an ATR states a contract length longer than 6 months

Send it to AMS

Contact the manager

Reject the form

Reassign ticket to MyHR Support Team

What should you do before you send an email? (More than one correct answer)

Proof read

Check email address

Use email template where applicable

Ask Natalie Procter

What are acceptable forms of Right to Work Documentation?(More than one correct answer)

Driving license/bus pass

British passport

EEA country passport/national identity card

Short birth certificate

What action would you take if an ATR states 'contractor'?

Begin verification checks

Assign to the relevant recruitment team

Email Nathan Williams

Send to AMS

When making Outbound calls what should you do before you give any information? (More than one correct answer)

Nothing, just provide advice as quickly as possible

Confirm security questions

Ask for postcode and date of birth

Ask what information they require

A HRBP requested a copy of an employee's contract of employment. What team should you assign this too?

UKHRSSC00002 People Services – MyHR Support

UKHRSSC00053 T1 Query Team

UKHRSSC00052 HRSS Support Team

The relevant Tier 2, People Services Team

An employee has a car entitlement, what action is required as part of the onboarding process?

Send notification to Fleet

Send to Core Data 1

Email Sue Blair and Natalie Procter

Tell Manager to contact Fleet and close request

What type of queries should be assigned with high priority?

Death in service, grievance, disciplinaries and ACAS early conciliation

Whistleblowing, death in service, ACAS early conciliation and ethics and compliance

Ethics and compliance, financial references and AMS

Nothing

How do you amend a created position future 'go live' date?

Email HRIS

Ask manager to submit a Create Position and Recruit Form

Ask manager to submit a Recruit to and Change Position Form

Email Shuvajit

What form should be used to amend an employee's start date?

Change Position and recuit form

External offer form

Change to start date of employment form

Manager to email MyHR

A reference request is received for Global services (TLC etc.). What process should be followed?

Assign to MyHR Support Team

Create reference letter

Out of scope, send rejection template

Forward request to TLC HR Team

What documents do we require original copies of? (Multiple correct answers)

MAT B1 and application form

P45

Right to work documentation

Personal details and reference form

What forms are required for 'contractor' setup? (Multiple correct answers)

External offer form

C1 Starter form

NDA form to Service desk

Internal move form

A query is received with an employee unable to access their user account; what action do you take?

Reassign to MyHR Support Team

Forward query to Service desk

Email HRIS

Tell employee manager should contact MyHR

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