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How to handle Uacceptable Behavior

An informative and professional illustration depicting a workplace scenario with diverse employees engaged in a discussion about acceptable behavior, with visual elements depicting policy guidelines and support contacts.

Unacceptable Behavior Awareness Quiz

Test your knowledge and understanding of the policies regarding unacceptable behavior in the workplace. This quiz will guide you through critical processes and expectations laid out in PFR's Unacceptable Behavior Policy.

By participating in this quiz, you will:

Evaluate your confidence in handling unacceptable behavior.
Learn the correct procedures for addressing informal complaints.
Understand the responsibilities of employees regarding unacceptable behavior.

10 Questions2 MinutesCreated by AddressingIssues7

How confident are you that you understand the processes for addressing unacceptable behavior described in PFR's Unacceptable Behavior Policy. (0: not at all - 10: very)

You have decided to make an informal complaint. Who do you deliver that complaint to?

People & Culture

Your line manager

Respondent's line manager

Your GM

Respondent's GM

Unacceptable Behavior Contact

As a line manger: You receive an informal complaint regarding a direct report. In the past there have been other informal complaints for similar behavior from this individual (respondent). What do you do?

Speak to the respondent about a pattern of behavior

Speak to the complainant about a pattern of behavior

Proceed with informal interventions

Notify your GM

Notify People & Culture

Begin a Formal Investigation

(T/F) Following an informal intervention (mediation) People & Culture are provided details of the outcome(s).

True

False

(T/F) Informal intervention(s) must have been tried before a formal investigation is reasonable.

True

False

(T/F) Formal complaints can only be made in writing.

True

False

(T/F) Unacceptable Behavior Contacts deliver formal complaints to People & Culture.

True

False

The complainant's wishes are important in determining the outcome(s)/remedy of an investigation.

True

False

All PFR employees have a responsibility to take action to stop unacceptable behavior.

True

False

Informal interventions address the unacceptable behavior(s) that prompted the mediation.

True

False

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