November - Knowledge Check

A knowledgeable student helping peers with academic issues, in an engaging and interactive online environment.

November Knowledge Check Quiz

Welcome to the November Knowledge Check Quiz! This quiz is designed for students to assess their knowledge and troubleshooting skills related to common academic issues. With real-world scenarios, you will provide solutions and insights that can help fellow students navigate challenges they might face during their studies.

Key Features:

6 Questions covering various student issues
Test your problem-solving abilities
Gain insight into student support

6 Questions2 MinutesCreated by HelpingHands142

Name: (LN, FN)

Student Information:
Username: Adreauna.Duffie
ID: 31799551
Campus: AIU

ISSUE:

"I cannot access my book 'Environmental Science: Toward A Sustainable Future' on the bookshelf app on my phone. I’ve tried turning my phone on & off, closing the app, clicking on the “update library” option, but only my 'Introduction to Business' textbook is available on my app. I’m using the correct email address and password, and I am able to access the book on my PC and on the mobile browser, just not on the Bookshelf app. Is there a different way I need to do so I can access the book on-the-go, without having to rely on the internet to read my book on the Bookshelf app?"

How do you respond to this inquiry?

ISSUE: Student asking for assistance on O365 installation in Chromebook.

How would you handle this issue/request?

3. KB to use for Question #3?

ISSUE: "I need the website for AIU Houston enrollment."

How do you respond to this inquiry?

ISSUE: "My advisor told me that I was assigned to a fast track course and it starts tomorrow. I still can't access it."

How would you handle this issue?

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