Jewelry is allowed, no restrictions on excessive or distracting adornments.

True

False

We can use the main entrance of the hotel when coming for our shift.

True

False

Due to security reasons, we should not use the guests names while communicating with them.

True

False

Once the guest approaches the front desk, we should reach and asks the guest “Are you Checking In"?

True

False

When the guest is line waiting for check-in, we should...

Acknowledge the guest

Make physical remarks and give the sign that we saw them

Make eye contact and acknowledge the guest

It's crucial for the guest to know the room rate. For this purpose, we should:

Quote room rate clearly and loudly

Do not share the information about room rate at all

Non verbally share room rate with the guest

Once the check-in procedure is finalized, we should...

Ask the guest if further assistance is required

Give the guest restaurant voucher

Give the registration card for final signature

For the group arrival, we should follow...

Group file

Group resume

We have to only check-in the guests in CLEAN rooms

True

False

Guest should be checked-in...

In INSPECTED room

In CLEAN room

In PICKUP room

Room number should be shared with the guest...

Non-verbally

Verbally

Not shared at all

What is Courtesy Call?

Daily call with the team members

Follow up call with the guest just right after check-in

Departure call to the guest to remind that it is departure time

Guests should always take their own luggage, we should not assist them with this.

True

False

It's 21:00, we receive a call and we pick-up the phone, we say...

Rooms Hotels Lab, how can I assist you?

Hi! This is Rooms Hotel Batumi, how can I assist you?

Good evening! This is Rooms Hotel Batumi, my name is X, how can I assist you?

Every guest is entitled to a late check-out at 15:00 for free of charge.

True

False

It's forbidden at our hotel to have day use rooms.

True

False

Day use room rate is...

50% of the daily room rate

35% of the daily room rate

60% of the daily room rate

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