Service Excellence and Work Ethic Quiz

A vibrant restaurant scene showcasing friendly waitstaff providing excellent customer service, with guests enjoying their meals and a welcoming atmosphere.

Service Excellence and Work Ethic Quiz

Welcome to the Service Excellence and Work Ethic Quiz! This engaging quiz is designed to test your knowledge and understanding of essential skills and principles required for success in the hospitality industry.

You'll explore various aspects of customer service, professionalism, and key practices that make a great waitron. Here are some highlights:

Assess your understanding of service excellence.
Learn about the expectations of customers and how to exceed them.
Understand the principles of high-quality service.

18 Questions4 MinutesCreated by ServingStar502

What is customer service?

Selling food and drinks to customers

Making sure you are standing next to the customer

Kiwango cha msaada na heshima, tunachowapa wale ambao tunafanya biashara nao au tunawauzia bidhaa mara kwa mara.

The degree of assistance and courtesy, granted to those who frequent a business.

Who is a customer?

A person who spends a lot of money at Kalypso

A person who knows Shaz or Neptune very well and comes to dine at Kalypso

The customer is the most important person in our business

Any person or group who receives the work output(good or service) of another

The customer is not dependent on us, but we are dependent on the customer

What are your guests' expectations/ Matarajio ya mteja wako ni?

Consistency in excellence service/ Uendelevu wa huduma bora

To be greeted well on Saturday

To be given a discount

Where does our reputation as waitrons come from/ Wasifu wetu kama wahudumu watoka wapi?

Your repetition is your reputation/ Wasifu wako ni katika yale unayorudia kila siku

How well we market or promote ourselves

What do you do in Step 1( Meet, greet and seat?

1.Give a warm welcome with a smile, using guest name if possible. Say to guest "Welcome to Kalypso" and introduce yourself. 2.Ask how many people are in the party. 3.Ask if smoking or non smoking area is preferable. 4.Inform guest of specific areas like restrooms etc. 5.Ask if seat is comfortable.6. Offer to take drinks order "would you like some still or sparkling water?".

1. Say to guest "follow me"2. Take them to a seat.3. Ask to take drinks order. 4. Ask to take food order. 5. Repeat order to guests.

1. Give a warm welcome. 2. Ask if smoking or non-smoking area is preferable. 3. Ask if seat is comfortable.4. Offer to take drink and food order

What do you do in Step 2 ( First visit to table)?

1. Greet the guest in a proper manner Example “Good morning , my name is Mary and I will be making sure you have a wonderful time” Always smiling and be positive Give a Commitment of Good Service. 2.Tell the guest what is unavailable and give alternatives. 3. Inform the Guest of any special and prices Example 4. Offer wine list to the guest..

1. Take the guests meal order 2. Repeat the order 3. Offer to take the wine order 4.

What do you do in Step 3 ( Drinks and wine service)?

1. Transport glasses on tray, hold a glasses by stems/base 2.Placing Glasses , Presenting Bottle 3Checking glasses for chips, finger prints, lipstick stains, also check the glass is correct size..

1. Checking glasses for chips, finger prints, lipstick stains, also check the glass is correct size. 2. Transport glasses on tray, hold a glasses by stems/base 3.Placing Glasses , Presenting Bottle 4.Wipe the bottle with a clean cloth at the neck and hold the bottle correctly and open the bottle with waitron friend. 5. Lift the bottle of the rim of the glass pour a tester for the host wait for approval ( Remember to twist the bottle when pouring).6.Always offer the guest an Ice bucket or Bowl of Ice, when guest accept Ice bucket always place place Ice bucket in reaching distance of the place bottle of wine in side of the ice bucket

What do you do in Step 4 ( Taking the order)?

1. Enquire. Ask the guest if they are ready to order’. 2. Kids or Ladies First. Offer to take the ladies order first 3.Write down Order. Always right the order down correctly. Deal with one guest at a time. Separate starters and main course on docket book . 4. Ask Question. Ask the correct question for each meal, Remember to suggest sauces with stakes, toppings with a burgers etc. 5.Repeat Orders to the guest to check the orders such as starters or main course. 6. Enquire about lapse between starters and main course. Write down the time that the order was taken on the docket book. 7. Thank The Guest for their order, remove the menus and remember to write down the time on docket book.

1.Offer to take the ladies order first. 2Write down Order. Always right the order down correctly. 3.Thank The Guest for their order.

Service Excellence and Work Ethic Quiz

Service Excellence and Work Ethic Quiz

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