L2 surprised quiz

Generate an informative and visually appealing image representing technical support for a retail POS system, including elements like computers, checklists, and troubleshooting graphics.

L2 Technical Knowledge Quiz

Test your knowledge on eSocket services and POS configurations with our engaging L2 Technical Knowledge Quiz. This quiz is designed for tech support personnel and ensures you have the necessary information to troubleshoot and resolve issues effectively.

Topics covered include:

eSocket troubleshooting
POS system operations
EFT transaction authorizations
Log file locations

10 Questions2 MinutesCreated by FixingFalcon237

Task Reset eSocket.script run only when?

How would you determine that an EFT transaction was authorized online?

Check log on POS

Check log on MFS

Check EJ\card transaction\authorization code 11

Check EJ\card transaction\authorization code 06

Where are Storeline logs located?

C:\program files\storeline

C:\program files\storeline\log

C:\program files\retalix\winpos

C:\program files\storeline\winpos\log

Where are eSocket logs located?

C:\eSocket.POS

C:\postilion\log

C:\postilion\trace\eSocket.POS

C:\postilion\eSocket.POS

Where are Retalix EFT logs located?

C:\program files\retalix\log

C:\retalix\eservices\log

C:\program files\retalix\eservices\log

C:\program files\retalix\trace\log

All POS in store showing File Loading from Master, what is your first step?

L2 should take ownership of this incident and engage the L3 on call resource via telephone immediately! Vital tills which include Café, PFS and Kiosk should be treated as a priority due to an entire department being out of action and a major trade impact!

Do nothing, waiting files do download

Reboot all tills

Cold start all tills and than inform L3

What patch checker error 51 mean?

Wrong Posw32.exe

Wrong eSocket.POS version

Wrong Config Server IP

Wrong CDS Version on MFS

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