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Quality Form

Was the client kept informed?
Yes
No
NA
Are the case comments user friendly?
Yes
No
NA
Did the client agree to the resolution?
Yes
No
NA
Was the analyst courteous and professional?
Yes
No
Did the analyst use grammatically correct and professional language with appropriate terms/jargon?
Yes
No
Did the analyst adhere to all policy and procedural items for identifying and safeguarding Personally Identifiable Information (PII) as outlined in the Technical Support PII Policy?
Yes
No
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