Team Yhet Trivia Day

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Team Yhet Trivia Challenge

Welcome to the Team Yhet Trivia Challenge! Test your knowledge about Chase policies and procedures in a fun and engaging way. This quiz is designed for team members to enhance their understanding and improve customer service skills.

15 thought-provoking questions
Covering various topics related to Chase
Great for team building and learning

16 Questions4 MinutesCreated by EngagingExpert42

1. What is the required age for a person to be added as auth user?

2. Credit balances on consumer accounts must be issued within how many months, if not initiated by customer?

3. What is the workflow reason should you use if reversing a late fee and interest charge due to Customer's home was destroyed by fire?

4. How many business days will it take for the funds on a non-chase item payment to be available for use?

5. Can an authorize user request for a product change?

1. What Chase Answer Article states this “ If customer expressed concern about late fee reporting to credit reporting agencies: Tell customer we report delinquency to credit bureaus when full minimum amount due isn't received for two consecutive months

2. Customer is asking to be connected to chase mortgage and wanted to get the department’s direct phone number. What is the number and where can you get it?

3. Where can you get the FAqs for Chase Offers?

4. Where can you find the latest marketing promotion offers for chase freedom credit card?

5. What job aid will give us the steps in sending credit balance refund to an alternate credit card account?

6. This job aid states that “Authorized users must be on account for one statement cycle before SSN can be added to account for purposes of credit reporting”.

7. This is the job aid that we used as supplemental information to other procedures and only provides general information, such as phone numbers, addresses and hours of operation.

8. This job aid will guide us when transferring to another department to avoid invalid transfers.

9. What job aid will you use in checking the Dispute by phone (DBP) transfer criteria ?

10. What job aid will you use if customer is asking for the overnight mailing address for the credit card payment

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