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ITIL quiz 1

Which one of the following do technology metrics measure?
Components
Processes
The end-to-end service
Customer satisfaction
Which process is responsible for managing relationships with vendors?
Change management
Service portfolio management
Supplier management
Continual service improvement
In service design, which term describes services,technologies and tools?
People
Partners
Products
Processes
ITIL v3 has:
Five books
Six books
Seven books
Eight books
Which role is accountable for the operational management of a process?
Process practitioner
Process manager
Service manager
Change manager
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