Training Quiz

What must you do after saving an account?

Which test boosters have caffeine?

List 3 save tactics for a customer calling to cancel

If a customer calls to cancel, you pull up there account, and the call gets disconnected, what MUST you do?

List our 3 refund options

If a customer is still within the trial period, how long can you hold there account for?

What must you do before you collect the customers credit card for a cross sell?

What must you do at the end of every single call?

What claims can you make on the phone?

What do you do to an account when a customer threatens to call the bank?