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Know your Company

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Know Your Company: Quiz

Test your knowledge of our company with this engaging quiz designed for all team members! Discover how well you understand our policies, procedures, and commitments to our clients.

Challenge yourself with questions covering various topics, including:

Our call agents
Payment options
Policies regarding debtors

10 Questions2 MinutesCreated by EngagingAgent202

How many call agents do we have (Legal + Ops + Spanish)

<500

500-750

750-1000

1000-1250

>1250-1500

>1500

We don't call (select all that apply):

People Over 80

People on their Birthday

Work Phone Numbers

People Owing less than $100

People living in DC

Sundays

SCRA stands for what?

Service Complaints Research and Analysis

Servicemembers Civil Relief Act

South Carolina Regulatory Agency

Secured Cards Retail Acquisitions

What's a 001 letter?

Initial Notification, Welcome to PRA Letter

Welcome to Legal Letter

Congratulations on Paying off your Debt in Full letter

Debit Card Reminder Letter

Strategy Offer Letter

Debtors can pay via (select all that apply):

Debit Card

Check

Credit Card

Automatic Bank Draft

Money Order

Western Union wire transfer

Debtors can enter into a PIF payment plan of up to how many payments:

Effective 1/1/22, collectors must be licensed in this state to handle accounts from customers of that state.

Illinois

Guam

Minnesota

Florida

California

We purchase secured and unsecured Ch 7 and Ch 13 bankruptcy debts.

True

False

Benefits of accepting and completing settlement offer include (select all that apply):

All collection activities on this account will cease

Within 30 days of final payment, we will request credit reporting agencies delete this tradeline.

Taken off Santa's Naughty list

We will never ever call you again.

Your debt on this account will be resolved and considered paid in full for less than the full balance.

Our settlement offers can include the following discounts (select all that apply):

AARP membership discounts

Active Military discount

Recent college grad discount

Employee discount

Multiple account discount

None of the above

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