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Intel "Providing Complete Solutions to your Customer"

When selling complete solutions, it is your job to know:
How often the customer purchases a new PC
Whether the customer is interested in additional products
How much the customer is willing to spend
What the customer wants to do with a new device
Which of the following is not an example of a product or service that could be offered as part of a complete solution?
Security solutions
Operating system
Discounted shipping
Application software
Which of the following is not a technique for complete solution selling?
Use recommendations
Think like the customer
Act like the customer
Anticipate the customer's needs
True or False? A customer who has already purchased a product is harder to sell-up a complete solution.
True
False
True or False? Customers will always find a way to add products and service if they believe it will add value to their purchase
True
False
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