My policy was just cancelled for non-payment with you guys; can I get a new one?

If you were to pay the remaining balance (if applicable) We could give you a quote but in order to continue forward with insurance we would require an application.

Sorry we no longer have polices

Depending on how many cancellations you’ve had, maybe or maybe not.

It is possible to reinstate the policy on the condition that is it not the third missed payment of the policy term. This is subject to a 40$ reinstatement fee.

Yes, if there`s an outstanding balance you will need to pay that first and will need to send an application. Then we will be able to provide with a quote and will contact the client once we receive the written application to set up the policy.

(If First or Second non-payment) In order to reinstate your policy, we would need to collect the previous outstanding including all applicable fee’s. Please be aware that if you should have another non-payment in your policy term, there may not be an option to reinstate you policy. This can also affect your rates with other companies in the future.

MY HOUSE IS ON FIRE! WHAT DO I DO?!

Please leave the premises and make sure everyone is safe while I transfer you to a claims agent.

Make sure client is safe, alright and called 911. Transfer to claim.

Have you called 911? (customer answer) Is everyone okay? (customer answer) Let me get you in touch with our claims department, they can provide you with information for your next steps.

- GET OUT, call 911, Stay calm, then call claims

Call 911 and Grab some marshmallows

Are you Okay? (claims & compassion reasons). Once it is determined that the client is safe reassure them that they are in good hands and transfer them to claims.

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