PRODUCT KNOWLEDGE (MED)

Create an image depicting a team of professionals engaged in a training session, reviewing service protocols, with various documents and charts related to product knowledge and customer service.

Product Knowledge Quiz (MED)

Test your knowledge on essential product information and procedures related to MED. This quiz is designed to reinforce your understanding and ensure you are well-informed on the key aspects of our services.

Auto Fail Criteria
Accident Procedures
Service Offerings
Company Insights

13 Questions3 MinutesCreated by LearningMaster53

What is consider an Auto Fail?

Not creating an SO

Offer the NQR

Not repeating the call back number

Everything

The NI left the keys inside the IV but is a smart key ...

Lock Out Service

Offer a tow

Locksmith Service

Tell NI to call dealership

How many minutes I have to leave log notes in a SO

3 minutes

2 minutes

Doesn't matter meanwhile I am in 1SP Outbound

90 Seconds

Where can I found rental or borowed car info?

Policy # Box

Policy Info (Question Mark)

Services

View member history

What company is linked to GEICO?

FARM BUREU

DOWC

FARMERS GS

HANOVER

A digital dispatch is ALWAYS with SP's non contracted

True

False

Do we handle MetLife?

YES

How much is your adherence and attendance should be?

85%

90%

80-90

What is the policy format for FARMERS ALLIANCE?

PA1-

APV

9 numerical digits

PRODUCT KNOWLEDGE (MED)

Product Knowledge Quiz (MED)

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