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Chapter 2 quiz 2

A police officer engaging with the community calmly and respectfully, showcasing emotional intelligence and effective communication, with a diverse group of people in a neighborhood setting.

Understanding Emotional Intelligence in Law Enforcement

This quiz is designed to enhance your understanding of emotional intelligence, self-awareness, and effective communication in law enforcement contexts. It addresses key scenarios and concepts that officers may encounter in their daily interactions with the public.

Test your knowledge with questions about:

De-escalation techniques
Active listening skills
Implicit biases
Conflict resolution strategies
Building community trust

10 Questions2 MinutesCreated by EmpoweringOfficer247

Officer Irizarry-Lugo in on scene speaking with a suspect, the suspect is calling Officer Irizarry-Lugo hurtful and racial slurs on scene to hurt his feelings. Officer Irizarry is finding himself to become angry and emotional, what should Officer Irizarry-logo use to aid his response to the suspect?

A chill-pill

Procedural Justice

Implicit Bias

Self-de-Escalation

De-escalation

Awareness of his feelings

Self-Awareness

Non-verbal communication

________________ ties into your overall emotional intelligence.

Self-Awareness

Non-verbal communication

Self-de-esclation

Equitable sound of mind

Remembering that we all have_________________________ will help you in your interactions with the public. Always take a moment to assess what ______________________ might influence your actions in any given situation.

Self-Awareness

Non-verbal communication

Environment and Audience consideration

Implicit Bias

Dignity

Respect

Prejudices

Ingnorance

Thoughts

Active listening

Officer Chapman is using skills with a victim of a rape, she is using, paraphrasing or restarting, summarizing or repeating, clarifying or asking the victim to explain or repeat a part of the discussion, she is also reflecting by stating the information in a way that allows the victim speaking to know that she not only understands what they said, but she also recognize her feelings and emotions, officer chapman ensures that she allows adequate time for the victim to both comprehend what she has said and be able to understand her, this is a example of using.....

Self-talk

Implicit bias

Active listening

Appropriate listening

Environment and audience consideration

Considerate support

While being aware of your own perceptions, assumptions and limitations, you must also be aware that others have _______________________

Your actions and thoughts in mind.

Core competencies and active listening skills.

Your feelings at hand.

Perceptions and assumptions of you

An officer's ___________ __________ to a situation can destroy the goodwill that took years to build within a community.

Stupid mistakes

Spontaneous reaction

Professional reaction

Tactical reaction

Unprofessional reaction

Culturally insensitive response

Bad breath

Wrinkled uniform

Unprofessional response

Racist reaction

Corporal Patanjo is dealing with a troublesome group of juveniles who are trying to fight, before things become physical, corporal patanjo knows his goal is to manage the conflict and either temporarily or permanently resolve the situation before it escalates, this is a example of ....

Putting those bad ass kids in check

De-escalation

Managing conflict

Using effective communication

Giving clear and specific directions

Conflict resolution

Intervening a conflict

Diffusing the incident

Sgt. Willdigg is maintaining a common level of eye to eye contact that two people have when conversing, this is commonly known as .........

Locked eyes

A break of gaze

Mutual gaze

Eye contact

Not backing down

A tactical stare contest

Officer dunston enjoys recruiting candidates, he chooses to display professional conduct or show respect for others, this can be known as a example of

Biased free recruitment

Intigrity

Fairness

Hospatallity

Courtesy

Professionalism

Miscommunication happens for different reasons: _________ ___________ ________________

Unclear expression, communication barriers, or a failure to understand the other person's needs

Lack of eye to eye contact, use of slang words, and lack of education

Non-willingness to listen, lack of listening skills and unclear expression

Lack of mutual gaze, lapse in communication and implicit bias.

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