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Worten
Market Research & Customer Experience Optimization

A vibrant illustration of a retail environment with a focus on customer service excellence, including shopping carts, customers interacting with staff, and visual representations of customer satisfaction metrics.

Worten Customer Experience Quiz

Test your knowledge of customer experience metrics and their importance in retail environments. This quiz will challenge your understanding of the Customer Satisfaction Index (NSS) and its calculation, along with insights on Worten's service performance.

4 Thought-Provoking Questions
Gauge Your Knowledge
Learn More About Customer Experience

4 Questions1 MinutesCreated by EngagingInsight123

O que é o NSS?

Grau de Recomendação

Grau de Fidelização

Grau de Satisfação

Grau de Simpatia

Todas as anteriores

Como se calcula o NSS?

Detratores - Promotores

Promotores - Detratores

Promotores - Neutros

Detratores - Neutros

Vamos colocar à prova o teu conhecimento e intuição sobre a experiência do cliente nas lojas Worten!

Em 2022, qual destas lojas Worten teve o NSS Global de atendimento mais elevado?

WRT Colombo

WRT Vasco da Gama

WRT Cascais

WRT Amadora

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