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~Clinical Questions Review 2~

A healthcare professional reviewing clinical questions with a member over the phone, modern clinic background

Clinical Questions Review Quiz

Test your knowledge on essential clinical questions and procedures essential for healthcare professionals. This quiz will help reinforce best practices for interacting with members and gathering critical information in a clinical setting.

Multiple choice and checkbox questions
Focus on real-world scenarios
Ideal for enhancing communication skills

16 Questions4 MinutesCreated by EngagingGuide247

We are required to ask the member for a Method of Payment even when the copay amount is $0

True

False

Which of the following is correct?

Do you have any allergies?

Do you have any allergies including any allergy to latex?

Are you allergic to anything?

If the member has an email address on file, we are not required to ask for it while completing the order guide

True

False

Select which of the following types of medications we are required to enter in the clinical information section

Vitamins

Topical Medications

Other Prescriptions

Birth Control

Over the Counter

Herbal Medications

A member calls in to place his first order of Taltz. His MDO had called the day before to update his clinical information including diagnosis, height/weight, and other medications the member is taking. Because the information is already in the account, we are no longer required to ask the clinical questions and can just transfer the answers from the clinical information.

True

False

When should we be offering digital?

When the member is enrolled in digital messaging but does not have a digital profile

When the patient has a priority comment stating "Member does not want to be offered digital. Please do not ask again for 6 months-03/22/2022

When a member has a digital profile and is enrolled in digital messaging

When there are no signs the patient is enrolled in our digital program

Which is the correct greeting for a caller who is authenticated through the IVR system?

Thank you for calling the FEP Specialty Pharmacy Program, my name is _____, how may I assist you?

Hey there is this "John Smith"?

Thank you for calling the FEP Specialty Pharmacy Program, my name is ___, am I speaking with "John Smith"?

My name is ___, how can I help you?

The above questions can be combined:

Always

Never

Only when the member is rushing the call and does not want to answer the clinical questions

Which of these should be included in the call summary?

Drug name

Delivery address

Quantity

Days supply

Delivery date

Signature required

Prescribing doctor's name

Full medication description

Last 4 digits from the method of payment

The highlighted portion above can be skipped to shorten call time for the member

True

False

It depends on if the member is upset about answering the clinical questions or not

The questions in the order guide change when you select "MD guide" on page 1 of the guide

True

False

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