~Clinical Questions Review 2~
Clinical Questions Review Quiz
Test your knowledge on essential clinical questions and procedures essential for healthcare professionals. This quiz will help reinforce best practices for interacting with members and gathering critical information in a clinical setting.
- Multiple choice and checkbox questions
- Focus on real-world scenarios
- Ideal for enhancing communication skills
We are required to ask the member for a Method of Payment even when the copay amount is $0
True
False
Which of the following is correct?
Do you have any allergies?
Do you have any allergies including any allergy to latex?
Are you allergic to anything?
If the member has an email address on file, we are not required to ask for it while completing the order guide
True
False
Select which of the following types of medications we are required to enter in the clinical information section
Vitamins
Topical Medications
Other Prescriptions
Birth Control
Over the Counter
Herbal Medications
A member calls in to place his first order of Taltz. His MDO had called the day before to update his clinical information including diagnosis, height/weight, and other medications the member is taking. Because the information is already in the account, we are no longer required to ask the clinical questions and can just transfer the answers from the clinical information.
True
False
When should we be offering digital?
When the member is enrolled in digital messaging but does not have a digital profile
When the patient has a priority comment stating "Member does not want to be offered digital. Please do not ask again for 6 months-03/22/2022
When a member has a digital profile and is enrolled in digital messaging
When there are no signs the patient is enrolled in our digital program
Which is the correct greeting for a caller who is authenticated through the IVR system?
Thank you for calling the FEP Specialty Pharmacy Program, my name is _____, how may I assist you?
Hey there is this "John Smith"?
Thank you for calling the FEP Specialty Pharmacy Program, my name is ___, am I speaking with "John Smith"?
My name is ___, how can I help you?
The above questions can be combined:
Always
Never
Only when the member is rushing the call and does not want to answer the clinical questions
Which of these should be included in the call summary?
Drug name
Delivery address
Quantity
Days supply
Delivery date
Signature required
Prescribing doctor's name
Full medication description
Last 4 digits from the method of payment
The highlighted portion above can be skipped to shorten call time for the member
True
False
It depends on if the member is upset about answering the clinical questions or not
The questions in the order guide change when you select "MD guide" on page 1 of the guide
True
False
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